Shipping Policy
Thank you for shopping with Curveshoes. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Sanctioned Countries and Restricted Shipping Regions
Due to international sanctions, export control requirements, payment processing restrictions, carrier limitations, security concerns, or other operational restrictions, we are currently unable to accept, process, or ship orders to certain countries and regions.
Orders with a billing address, shipping address, payment account, or final delivery destination located in any of the following countries or regions may be rejected or cancelled.
Restricted Countries
- Afghanistan
- Algeria
- Angola
- Belarus
- Benin
- Bolivia
- Bulgaria
- Burkina Faso
- Burundi
- Cameroon
- Central African Republic
- Côte d’Ivoire
- Croatia
- Cuba
- Democratic Republic of the Congo
- Guinea
- Guinea-Bissau
- Haiti
- Iran
- Iraq
- Israel
- Kenya
- Laos
- Lebanon
- Libya
- Mali
- Monaco
- Mozambique
- Myanmar
- Namibia
- Nepal
- Niger
- Nigeria
- North Korea
- Palestinian Territories
- Russia
- Somalia
- South Africa
- South Sudan
- Syria
- Tanzania
- Trinidad and Tobago
- Ukraine
- Vanuatu
- Venezuela
- Vietnam
- Yemen
- Zimbabwe
Restricted Regions
We are also unable to accept or ship orders to the following restricted regions:
- Crimea
- Donetsk region
- Luhansk region
- Zaporizhzhia region
- Kherson region
Order Screening and Cancellation
All orders may be reviewed for compliance before processing or shipment. We reserve the right to request additional identity, billing, payment, or delivery information where necessary.
If an order is placed using an address or payment method connected to a restricted country or region, the order may be cancelled. Where payment has already been successfully collected, any eligible refund will generally be returned to the original payment method, subject to the rules and processing times of the applicable payment provider.
Customers may not use freight forwarders, reshipping services, intermediary addresses, false address information, or third-party recipients to bypass these shipping restrictions.
Policy Updates
Restrictions may change without prior notice due to changes in applicable laws, sanctions, export controls, payment provider policies, carrier availability, or operational conditions. We reserve the right to add, remove, or modify restricted destinations at any time.
The inclusion of a country or region in this list does not necessarily mean that it is subject to comprehensive international sanctions. Some destinations may be restricted because of payment, carrier, fraud-prevention, security, insurance, or operational limitations.
For questions regarding shipping eligibility, please contact our customer support team before placing an order.
1. Order Processing Time
Most orders are processed within 3–7 business days. This processing period includes order confirmation, product preparation, quality review, packaging, and dispatch arrangement.
For custom design requests or during peak sales periods, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
2. Estimated Shipping Time
After dispatch, estimated delivery time is generally 7–18 business days, depending on the destination country, shipping route, customs procedures, and local courier performance.
Please note that delivery times are estimates only and are not guaranteed.
3. Shipping Fee
A shipping fee of $30 may apply to orders, unless otherwise stated during checkout or as part of a promotional offer.
4. Shipping Coverage
We ship to multiple international destinations. Availability of shipping to your location will be confirmed during checkout.
5. Tracking Information
When tracking is available, tracking information will be sent to the email address associated with your order after shipment has been processed.
6. Customs, Duties, and Import Delays
International orders may be subject to customs inspection, import duties, taxes, or local fees depending on the destination country. These charges, if applicable, are the responsibility of the customer unless otherwise stated.
Customs processing may also affect delivery time and is outside our direct control.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before placing your order. Curveshoes is not responsible for delays or losses caused by incorrect or incomplete shipping details provided by the customer.
8. Lost, Damaged, or Delayed Deliveries
If your package appears significantly delayed, lost in transit, or arrives damaged, please contact us at support@curveshoes.com. We will review the situation and assist you as reasonably as possible.
9. Contact Us
If you have any questions regarding shipping, delivery updates, or custom order timelines, please contact:
CURVE SHOP LLC
15013 W Yosemite Dr, Sun City West, AZ 85375
Email: support@curveshoes.com
Phone: +1 3474035300