Frequently Asked Questions

1. What kind of products do you sell?

Curveshoes specializes in custom sneakers featuring unique patterns, artistic graphics, and personalized design styles. Our collection is created for customers who want more distinctive footwear for everyday wear or special style preferences.

2. Can I request a custom design?

Yes. If you are looking for a custom style, a different theme, or a special design direction that is not currently listed on our website, please contact us before placing your order. Our team will review your request and let you know whether we can assist.

3. What information should I provide for a custom request?

Please include as much detail as possible, such as your preferred design theme, colors, shoe size, and any helpful reference ideas. The more details you provide, the easier it will be for us to understand your request.

4. How long does order processing take?

Most orders require 3–7 business days for order review, preparation, and production handling before shipment. Processing time may vary slightly during holidays, peak seasons, or for custom requests.

5. How long does shipping take?

Estimated shipping time is generally 7–18 business days after dispatch, depending on destination, courier service, customs handling, and local delivery conditions.

6. Do you ship internationally?

Yes. We serve customers in multiple international markets. Delivery times may vary depending on your location and customs clearance requirements.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before your order enters final processing or production. Once a custom or personalized order has entered production, changes or cancellations may no longer be possible.

8. Can I return custom sneakers?

Because many of our products are made to order or customized, returns for change-of-mind reasons are generally not accepted for custom items. However, if you receive a defective item, a damaged product, or the wrong item, please contact us and we will review the issue promptly.

9. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide your order number along with clear photos of the issue. Once reviewed, we will provide an appropriate solution, which may include a replacement, store credit, or refund where applicable.

10. How do I choose the right size?

Please review our Size Guide carefully before placing your order. If you are unsure about sizing, feel free to contact us for assistance before checkout.

11. How can I contact customer support?

You can reach us at support@curveshoes.com. For custom requests, please include your preferred design idea, size, and any helpful details in your message.